I’ve mentioned my use of Six Sigma techniques for debugging a couple of times before (5 Whys and Ishikawa diagrams) but a mention of the Six Sigma approach to end-to-end problem resolution (and process improvement) is long-overdue.
Known …
I’ve mentioned my use of Six Sigma techniques for debugging a couple of times before (5 Whys and Ishikawa diagrams) but a mention of the Six Sigma approach to end-to-end problem resolution (and process improvement) is long-overdue.
Known …
Back in September 2009 (that seems so long ago!) I wrote an article on problem solving using the 5 Whys technique. Some correspondents suggested that 5 Whys was a trivial/obvious technique, but they were missing the point somewhat – sometim…