Welcome to the Key Happenings Blog for SAS Online Support

August 14, 2007

This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post.

Welcome to the Key Happenings blog where we will exchange information and ideas with each other. Let me introduce all of the parties in ‘we’. I’ll start with me. My name is Renee and I’m the Web strategist for the Customer Support Center at support.sas.com. That means that I work with a team of people who balance the needs of each business unit who supports SAS customers with the needs of you, our customers. The team and I are a huge part of the we who will be participating in this blog. The other part of we, is you. The team hopes to hear and learn from you.

This blog is the forum in which we will inform you of changes that are coming to support.sas.com, give you the opportunity to comment on ideas, and engage you on prioritization of our projects. We’ll provide screen captures and demos of features that are coming. We’ll also give you advanced notice before we move or remove large sections of content. Our goal is to help make using support.sas.com more efficient for you.

The Customer Support Center has been online and functioning for several years. During that time, we have made small, incremental changes that improved the functionality and content on the site. The Web, your expectations, and our software have outgrown the structure and functionality available on support.sas.com. After visiting with many of you at users’ group functions and analyzing results of multiple focus groups, we realize that we need to do something – big. And we’re working on it.

Over the next couple of months, I’ll be posting new information about upcoming changes. Just when you are tired of hearing from me, one of my team members will guest-post to give you better insight into an area or feature on the site. All you have to do is add your questions, thoughts, and comments to our posts. We’ll monitor your comments, use them to influence changes when we can, and respond to comments when appropriate with Q&A-type posts.

Look for my next post soon where I’ll give you an overview of the site navigational structure, a peek at the Home page, and some instructions on how to get the most out of using support.sas.com.

This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post.



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