Being Thankful

The Thanksgiving holiday weekend is screaming to a close. I can see the faint twinkle of Christmas lights on the horizon. But it is never too late for a thankful post. I read somewhere (Reader’s Digest, I think) that optimism can bring happiness, health, and friends. The article also said that one great way to be more optimistic is to be thankful. Timely, don’t you think?

I am always thankful for my family and friends, for their support and love, and for time spent with them in good health. But this is a support.sas.com blog, so let me move on to topics relative to those of you reading. Thanks for reading, by the way!

I am thankful for a job that enables me to interact with so many different and interesting people. Do you remember back in college when you were picking a career and you would say “I want to make a difference”? Somehow I thought that was limited to doctors and firemen and the Peace Corp. I’ll chalk that up to the short-sightedness of youth. I am none of those things, but I do work on support.sas.com, which in turn, helps SAS users world-wide be more efficient at their jobs.

We see the Customer Support Web site as a 24-hour self-serve helpdesk. The goal of my team is to make support.sas.com useful for you so that you can do the things that you do. Things that include: research cures for disease, seek out financial fraud, help protect endangered animals, and allow us to send flowers to the family and friends that me miss during the year. Yep, you all help make the world a better place and that is really cool. I’m thankful for all that you do.

Finally, I’m thankful for each of you who have taken the time to send a comment about how the Web site is or is not working for you. All of those comments and conversations add up to change in the way support.sas.com works.

Thank you for reading this blog, for your comments, and for using SAS!