| This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post. |
Contributed by Memsy Price, Manager, Online Customer Support, SAS
Spring has sprung in North Carolina and here on the support.sas.com team our thoughts have turned towards sunny afternoons, daffodils, and — oh my goodness! — all we have to do before SAS Global Forum.
The 2010 SAS Global Forum, in Seattle, will be only my second, which makes me whatever ranks below novice in SAS years. What I lack in years of attendance, though, I’m making up for in enthusiasm. My first SAS Global Forum was a terrific experience — I got to meet and talk with so many users, and to hear directly from you what you like and, almost more importantly, what you don’t like about support.sas.com.
I hope this year will bring more of the same. Three of us from the support site team — Renee Harper, Paul Tidball, and myself — will be in Seattle working a station in the demo room. We’ll be showing the new SASware Ballot application, the recently-unveiled Advanced Search feature, updates to the product pages, some tips and tricks for navigating and searching the site, and some pointers about how to get the most out of the discussion forums.
Mostly, though, we hope you stop by to share your ideas with us. We talk to you every day in the forums, on e-mail, and through this blog, but we welcome the chance to talk face-to-face.
In addition to our spot in the demo room, the support.sas.com extended team has a couple of other activities planned. We hope that you can find time to add these to your conference agenda.
- Renee Harper and Lainie Hoverstad (the SAS liaison to sascommunity.org) will present a paper entitled: Discovering the Road Less Traveled to SAS® Information: A Guide for Your Journey on Monday at 10:30 in room 4C-4. I realize I’m biased, but I strongly encourage you to make time to attend this session. The paper and accompanying presentation give you an arsenal of online tools and resources — some from SAS, many from outside — aimed at getting you the SAS answers you need as quickly as possible. Really great stuff.
- We’ll hold a Meetup (the sessions formerly known as BOFs) on Tuesday from 6 p.m. to 7 p.m. in meeting room 615 that we’re calling, Samples and Forums and Tips, Oh My! Tell Us What SAS Web Content is Most Relevant to You. This is a great chance to be heard. SAS folks from our team, from sales, and from elsewhere in the company will be on hand.
As a team, we get a huge lift out of your comments, e-mails, and questions, even when you point us to something you think we’ve messed up. I hope you’ll come by and visit us in person while we’re all in Seattle. This site wouldn’t happen without you. Only when you share your ideas can we act on them.
| This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post. |