Updated Discussion Forums Arrive on Thursday

June 22, 2011
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This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post.

I’ve always suffered from a strong sense of deja vu. Never has the feeling been stronger than this week. This blog was started way back in 2007 to keep you posted on changes on support.sas.com. I remember writing a post one morning in October 2007 titled in part, Anticipation. I was waiting to unveil the new organization for the Customer Support Website. I was nervous and excited. I was living the words of a Carly Simon song.

Today is a day just like that day 3 1/2 years ago. Anticipation. Now deja vu. Around this time tomorrow we will have completed the migration from our existing discussion forums to an updated, feature-rich new collaboration site. So much excitement. So much anticipation.

What to Expect
We made sure that this release contains so many familiar words and features that you will be able to pick up right where you left off. We are recreating all 18 of the current public forums in the new Communities on SAS site. We migrated all of your existing ForumIDs, now called username. We also migrated all of the existing forum posts. You still have the ability to search the archives for questions asked and answered. (In order to ensure that we migrate all content, there will be short period early Thursday morning when the forums will be unavailable.)

This wouldn’t be an upgrade if everything stayed the same; some changes will be more subtle than others. For example, to participate in the discussions you must still log in using your sas.com Web profile credentials, but the login uses our new profile model. Some of you will be required to reset your password before completing your login.

Other changes to look for:

  • New look. The design and layout has changed. Be sure to look for posting options in the Actions box on the top right of any discussion page.
  • Content tagging. You can add tags to your posts to help you and others search and watch for posts on a particular topic. Tagging can help create groups of content within a discussion.
  • Participation recognition. We have implemented reputation monitoring that recognizes users who are active in the community. As a way to say thank you to everyone who supported the forums in the past, we included points for previous activity.
  • Personalized experience. You can make your experience more personal by completing your community profile. Note: This step is not required for participation.
  • Better notifications. Use email notifications and RSS feeds to ensure that you don’t miss any great content. Note: All of the URLs have changed, so you will need to reconfigure your RSS feed subscriptions and watches. BTW, we dropped the term “watch” in favor of the more intuitive “email notifications”.
  • Better editor and spell checking features. Ah. The editor. The new site provides a much better editor. You can use it in WYSIWIG mode or switch to a full text editor where you can format your post using HTML tags. Using the HTML view will make it easier for you to format your complex SAS code.

I hope that is enough to raise your anticipation level. Stay tuned.

This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post.

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