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Have you ever wondered where you can find information about known issues with SAS® Customer Intelligence 360? Well, look no further! You can find the issues on the SAS Customer Intelligence 360 Status page. This page is your “one-stop shop” (comprehensive source) for locating the current issues that are being addressed in major releases.
Get notified of known issues
SAS Technical Support recommends that you subscribe to the SAS Customer Intelligence 360 status notifications (either via email or by using the related RSS feed). These notifications alert you about software updates, fixes that address a current issue, operational updates, and planned maintenance.
For information about how to subscribe, see the SAS Communities board post CI360: How to Subscribe to Status Notifications.
The Status page contains the most recent information about issues. It also contains a history in case you need to search for a past issue. These resources enable you to search quickly for known issues or open JIRA tickets that you have in order to determine whether a fix has been implemented.
Find JIRA ticket info
When you open a SAS Technical Support ticket for an issue, Technical Support opens a JIRA ticket to address the issue. If a JIRA ticket is available, Technical Support staff can provide you with the ticket number. You can search for this number on the SAS Customer Intelligence Status page to determine whether an issue has been addressed.
In addition, you can find major-release (YY.MM) information in the What’s New in SAS® Customer Intelligence 360 customer documentation.
Finding known issues with SAS® Customer Intelligence 360 was published on SAS Users.
| This post was kindly contributed by SAS Users - go there to comment and to read the full post. |