Learning – Centered On You

Contributed by Herbert J. Kirk, Ph.D., Vice President, SAS EducationAs a company, SAS has been practicing customer relationship management long before it was vogue. With our software ballots, users group conferences, focus groups, and countless ot...
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Site Navigation — The big four

October 15, 2007
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We've been really busy dotting all of the i's and crossing the t's for the big site launch on October 19th. I've been a little negligent in getting information out to you, so, I enlisted some of my friends. Did you see Shelley's post about the n...
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Community section: Help and be helped

Hi there, I’m Shelley Sessoms. Many of you know me as the editor of the SAS Tech Report. I’m here to help you understand the changes taking place on our customer Web site. The new site will be live on Monday, Oct. 22. Today, I want to tell you...
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What’s Your Limit

September 21, 2007
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We have limits for everything: how much we eat; how fast we drive; and how many text messages we can send before getting charged. My patience has a limit too. Those limits are often exceeded by slow-loading Web pages or a nugget of content hidd...
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What to do when you have a question about SAS software

September 12, 2007
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I've been remiss in addressing your questions about contacting SAS Technical Support. I apologize. Because we use this blog to inform you about changes to support.sas.com, the software usage questions that have been posted will likely go unanswer...
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There’s a new blog in town

August 28, 2007
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Just wanted to pop in for a sec and point you to a new blog written by Chris Hemedinger. He describes it as "a SAS blog featuring fun — and sometimes even useful — information related to SAS products" and I agree. I laughed; I learned...
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The ANDs have it

August 27, 2007
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How many times a day do you perform a search on the Web? Do you have a favorite search site from which you start all of your searches? Does it drive you crazy that not all search engines are created the same? Search tools have become a huge par...
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Welcome to the Key Happenings Blog for SAS Online Support

August 14, 2007
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Welcome to the Key Happenings blog where we will exchange information and ideas with each other. Let me introduce all of the parties in ‘we’. I’ll start with me. My name is Renee and I’m the Web strategist for the Customer Support Cente...
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