Tag: customer experience testing

Rock stars

“They are a group of SAS rock stars and I’m darn proud of them!” That comes from Meg Pounds, manager of the Customer Experience Testing (CET) team. (Go on, Meg – use some stronger language; Peer Revue needs some juicier content.) Meg’s remark come…

Spirits in the virtual world

As the holiday season approaches, one is tempted to use a Dickensian reference
about spirits past, present and future.
But instead of a holiday classic from 1843, I’m going to haunt you with an earworm from 1981.
Having matriculated in the same y…

Spirits in the virtual world

As the holiday season approaches, one is tempted to use a Dickensian reference about spirits past, present and future. But instead of a holiday classic from 1843, I’m going to haunt you with an earworm from 1981. Having matriculated in the same year th…