Posts Tagged ‘ Tech Support Updates ’

Four things to remember when opening a track with SAS Technical Support

August 6, 2013
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~ Contributed by Pam Schiltz, Technical Support Consultant, SAS As a Technical Support consultant with 24-years of service, you might expect me to know it all.  But sadly, this is just not the case.  Software has changed so fast in 24 years that I...
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New features enhance problem tracking

November 20, 2012
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~ Contributed by Roger Chenoweth, Technical Support,  SAS ~ We have recently enhanced the application (the Tracks application) that enables you to check the status of problems and questions that you have submited to SAS Technical Support.  I’d lik...
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SAS® Enterprise Guide: Best if Used by Date on Package

June 19, 2012
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Some of us were raised in households where no food was ever wasted unless it was truly unsafe. “Just cut the edges off!” was heard in my house almost as often as the dreaded (but thrifty), “Put on a sweater if you’re cold!” As noble as it is ...
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Choosing the Right Pumpkin

September 30, 2011
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Contributed by Memsy Price, Product Marketing Manager, SAS  Here in North Carolina, October is a magical month. Temperatures and the humidity return to bearable levels and the landscape turns into a classic postcard image of autumn. One of my favorite...
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Voting Reminder: SASware Ballot

November 5, 2010
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Contributed by Casey Thompson, Manager, SAS Technical Support Don’t forget to check out the SASware ballot online! The online format enables SAS to continuously add ballot items throughout the year. These items are based on suggestions that YO...
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Searching for Hot Fixes

October 28, 2008
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Searching for Hot Fixes

I love being able to share good news, and this is good news. You brought it to our attention that you could not locate a hot fix on the support.sas.com site using search. Thanks to your comments and a little work from our administrators, you can...
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Did you know … about frequently used links?

June 30, 2008
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Did you know ... that we provide a collection of frequently used links at the bottom of the Samples and SAS Notes page? We worked with Technical Support to determine what types of content is frequently requested from the samples and notes databas...
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Did you know … about the hot fix tab?

May 15, 2008
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Did you know … about the hot fix tab?

SAS Problem Notes document problems in the software. These notes often provide a work-around for the issue. If the issue is critical or frequently recurring, SAS provides a hot fix to correct the problem. Be sure to look at the content tabs at...
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