What’s Your Limit

September 21, 2007
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This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post.

We have limits for everything: how much we eat; how fast we drive; and how many text messages we can send before getting charged. My patience has a limit too. Those limits are often exceeded by slow-loading Web pages or a nugget of content hidden behind a maze of links to click. So, I’m interested in what your paging versus load-time limits are. What are you willing to put up with?

  • Will you scroll down and down or do you prefer to click Next and Next?
  • Do you want mulitple pages with small numbers of results or more results on less pages?
  • How many results do you generally consider before trying another search?

We are struggling with the default settings on the search results page. We heard you loud and clear when you said “I want to choose my own settings.” That feature is front-and-center on the search results page. But what should the default number be?

Two schools of thought are emerging in our conversations. One school thinks that the top 10 results are always the most important; therefore, we should set the default at 10 and let you change it to something larger if you want more results on a page. (Today, the search on support.sas.com displays 40 results per page, and you can’t change it.) On the other side of the field are those who think we should take the hit up front and display 40 or 50 results per page, allowing you to scan through more results without having to click to the next page.

Tell me what you think.

This post was kindly contributed by Key Happenings at support.sas.com - go there to comment and to read the full post.

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