| This post was kindly contributed by The SAS Training Post - go there to comment and to read the full post. |
Last night I had a phone conversation with a car rental customer service rep (CSR) which went somewhat like this: Me – Hi, I’d like to rent a compact car for this Saturday in Toronto. CSR- Your name? Me- Do you have a car available? CSR-I need your name first. […]
| This post was kindly contributed by The SAS Training Post - go there to comment and to read the full post. |