Test-Drive SAS’ new Support site search

December 15, 2017
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This post was kindly contributed by SAS support site – SAS Users - go there to comment and to read the full post.

SAS' new Support site search“Alexa, how many ounces are in a 750-ml bottle of wine?”
“Waze, how many miles between Cary and Kannapolis, NC?”
“Google, which NFL teams are favored to win this weekend?”

Every day many of us turn to some sort of search vehicle to help us solve a work issue or win a “discussion” with a friend. In fact, the word “Google”  has now become a verb in our lexicon. Don’t know what PROC BCHOICE does? Google it!

Here at SAS, there are over 30,000 pages on the support.sas.com site, so we recognize how important an efficient search can be for our users. As part of our continuing effort to evolve the site and provide you with the best possible user experience, we’re pleased to announce that this week we launched a beta version of a new search engine. We believe the new search delivers an improved experience, but we’ll let you be the judge.

We want you to give the new search a try and provide your feedback. Type a few terms into the search box and let us know what you think. You’ll find a “Feedback” link in the right-hand column of each page. Click it, complete the short form, and give us your opinions. We want to know what works well for you and what doesn’t, and which filters you see yourself using and which you think aren’t as useful. Is there a feature you would like to see and don’t? Please use the search preview as often as you like, and feel free to give us feedback every time you do. But hurry, because the search preview will only run until the end of December.

We’ll use your feedback to put the finishing touches on our search functionality. Look for our first production release in early 2018! We want the support site search enhancements to be as important in helping you use SAS as Google is in helping you become the champion of your fantasy football team!

Thanks for your help and happy holidays!

Click to image to launch; type in “Search” box; click “Feedback” to share your comments

 

Test-Drive SAS' new Support site search was published on SAS Users.

This post was kindly contributed by SAS support site – SAS Users - go there to comment and to read the full post.

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