Contributed by Roger Chenoweth, SAS Technical Support
We renamed the Technical Support area of support.sas.com and gave it a tighter focus. The new SUPPORT page focuses on directing you to the easiest path for the assistance you need. Many of t…
Find Answers in Our New Knowledge Base
Contributed by Kathy Walch, SAS Technical Support
The answers are not new, but we have organized them into a central KNOWLEDGE BASE. Here system requirements, installation and administration instructions, and product documentation are just keyst…
Learning – Centered On You
Contributed by Herbert J. Kirk, Ph.D., Vice President, SAS EducationAs a company, SAS has been practicing customer relationship management long before it was vogue. With our software ballots, users group conferences, focus groups, and countless ot…
Site Navigation — The big four
We’ve been really busy dotting all of the i’s and crossing the t’s for the big site launch on October 19th. I’ve been a little negligent in getting information out to you, so, I enlisted some of my friends. Did you see Shelley’s post about the n…
Community section: Help and be helped
Hi there, I’m Shelley Sessoms. Many of you know me as the editor of the SAS Tech Report. I’m here to help you understand the changes taking place on our customer Web site. The new site will be live on Monday, Oct. 22. Today, I want to tell you…
What’s Your Limit
We have limits for everything: how much we eat; how fast we drive; and how many text messages we can send before getting charged. My patience has a limit too. Those limits are often exceeded by slow-loading Web pages or a nugget of content hidd…